Email Abuse Policy - Reporting Email/SPAM Abuse
Every email that goes out includes a "Report Abuse" link that email recepients can click on and report the email as SPAM. This is done to pro-actively measure and find out, in advance, when a large percentage of users report emails coming from you as SPAM.
Whenever the respondents mark a survey invitation as spam our server takes a hit. Considerable amounts of blow might result in our servers getting blacklisted by the large ISPs. Since this is a huge business impact on us, we block the account in order to prevent further complaints from the recipients.
We do not take any action as long as your abuse reporting rate is within 10% of the threshold rate. The threshold is calcualted daily and is an average abuse reporting rate across all our clients. The threshold rate is not a fixed number but a moving average across all of our clients.
No - If you wish to send out email using our systems, it is mandatory that you abide by CAN-SPAM laws. As part of our effort to pro-actively monitor email abuse, we include a "Report Abuse" link with all emails that go out. We can thus find out automatically which users have an excessive complaint rate as compared to the rest.
No - It is illegal (CAN-SPAM Act 2003) to send out bulk email with incorrect or misleading identifying information. It is also against our Terms of Service.
No - To protect the anonymity and privacy of the recipients we will not divulge the identities of the users who report abuse.
No - Each email can only be reported as abuse once - Our system will not accept abuse complaints more than once for the same email.
Your account will be blocked. A verification team will give you a call to verify the details. There is a high possibility that your account may not get unblocked. Reporting QuestionPro's links as spam, blacklists our servers, therefore we take these complaints very seriously.
Please contact our customer service team by Live Chat - https://www.questionpro.com/help/ or call -
- United States of America: +1 (800) 531 0228
- United Kingdom: +44 20 8080 9780
- Germany: +49 309 160 7401
- Australia: +61 2 8074 5080
- India: +91 866 880 3801
- UAE: +971 43 4348 03
- Only use opted in or consented to receive emails and do not purchase lists from third parties. Use our in-house Panel services instead - https://www.questionpro.com/audience/
- Avoid respondent fatigue by over surveying the respondents.
- Keep email lists updated and avoid reaching out to old users who are no longer interested in your product or services.
- Do not use group email addresses such as test@ sales@ contactus@ support@, etc.
- Use plain text instead of HTML.
- Ensure your email contains quality material
- Avoid spam words like - (Buy, order, shopping, sales, income, cash, earn, employment, home-based, money, price, bucks, cents, dollars, check, cheap, charges, price, quote, etc)
- Avoid sending a large blast of emails all at once.
- Use SMTP server for better deliverability.